Contact Us Form – Register a new Account

Tech Support - Free Quote - Contact Us

Contact Us. – Register a new Account.

126 bit encrypted communications on valid SSL certificate.

All fields with * or in RED are mandatory. Especially if you want to register for a new account.

Please enable JavaScript in your browser to complete this form.
Register my information and email for an account at MiltonMarketing.com ? (we will email you a verification/password reset via email.)
All users are manually certified by a human. No automated sign-in partners allowed.

We are offering free 4 tier IT ticket based helpdesk support, for you or your business.

  • Secure encrypted communications.
  • 128-bit encryption
  • Cloudflare 128-SSL certificate
  • Firewall / DDoS protection
  • Response time within 5-minutes. (Depending on volume.)
  • Unlimited tickets submission. (No duplicates please.)
  • Outsource your helpdesk to us.  Optional retention policy on tickets; delete after a condition and/or time is met.
  • Free Live chat with a tech expert online. Green chat bubble in the bottom right of your screen.)
  • 4 tier customer support

Tech Support Services Offered by us: Your Local and Online Technical Help in Milton, Ontario, Canada

I’m thrilled to offer both local and online tech support services, tailored to meet your technical needs for various products. My approach to tech support goes beyond traditional methods, embracing both phone-based assistance and modern solutions like online help and chat support. Understanding the importance of cost-effective support, I’ve embraced a model that allows for high-quality assistance without the overhead, including offering online forums where users can exchange tips and advice, further enhancing the support experience.

Why I Choose to Offer Outsourced Tech Support

In today’s tech-savvy world, the demand for reliable tech support is higher than ever. To address this need efficiently and affordably, I’ve adopted an outsourcing model for certain support services. This strategy enables me to provide 24/7 assistance, ensuring that help is always just a call or click away. By focusing on core activities while leveraging specialized tech support teams, I can offer a superior level of service, tackling even the most complex issues with ease and expertise.

My Multi-Level Tech Support Approach

I believe in a structured approach to tech support, designed to address your issues as swiftly and effectively as possible:

  • Level 1 (L1) Support: As your first point of contact, I’m here to resolve basic inquiries such as password resets, software installations, and straightforward troubleshooting. My goal is to efficiently solve up to 80% of issues at this level, ensuring a smooth and hassle-free experience.
  • Level 2 (L2) Support: For problems that require more in-depth knowledge, I escalate to L2 support, where I tap into my extensive experience and deeper understanding of the products. This level is all about addressing more complex challenges, employing advanced troubleshooting techniques to find the right solutions.
  • Level 3 (L3) Support: At the pinnacle of my support services, L3 is reserved for the most challenging and intricate issues. With expertise in a broad range of technical fields, I tackle new or unknown problems head-on, sometimes involving product developers to devise effective solutions.

In certain cases, if an issue extends beyond my immediate expertise, I reach out to a network of external partners for L4 support. This could include direct communication with hardware manufacturers or software developers, ensuring that no problem is too big to handle.

By offering these structured tech support services, I’m dedicated to resolving your technical issues promptly and effectively, ensuring you get the most out of your technical products. Whether you’re in Milton, Ontario, or seeking online support, I’m here to provide the guidance and assistance you need, every step of the way.

Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have outsourced their tech support operations. Many companies provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback.

Outsourcing tech support

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers).

For businesses needing to provide technical support, outsourcing allows them to maintain high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to the introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business. For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity. It also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees.

Multi-level tech support

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business’s needs regarding their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians‘ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote desktop connections.

L1 Support

The first job of a Tier I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. When analyzing the symptoms, it is important for the technician to identify what the customer is trying to accomplish so that time is not wasted on “attempting to solve a symptom instead of a problem.”

Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Technical support specialists in this group typically handle straightforward and simple problems while “possibly using some kind of knowledge management tool.” This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus. Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues. Nevertheless, the goal for this group is to handle 70–80% of the user problems before finding it necessary to escalate the issue to a higher level.

L2 Support

Tier II (or Level 2, abbreviated as T2 or L2) is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service. It is synonymous with level 2 supportsupport line 2administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods. Technicians in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. However, prior to the troubleshooting process, it is important that the technician review the work order to see what has already been accomplished by the Tier I technician and how long the technician has been working with the particular customer. This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage their time.

If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for elevating this issue to the Tier III technical support group. In addition, many companies may specify that certain troubleshooting solutions be performed by this group to help ensure the intricacies of a challenging issue are solved by providing experienced and knowledgeable technicians. This may include, but is not limited to, onsite installations or replacement of various hardware components, software repair, diagnostic testing, or the utilization of remote control tools to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem.

L3 Support

Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods. These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues. Note that Tier III technicians have the same responsibility as Tier II technicians in reviewing the work order and assessing the time already spent with the customer so that the work is prioritized and time management is sufficiently utilized. If it is at all possible, the technician will work to solve the problem with the customer as it may become apparent that the Tier I and/or Tier II technicians simply failed to discover the proper solution. Upon encountering new problems, however, Tier III personnel must first determine whether or not to solve the problem and may require the customer’s contact information so that the technician can have adequate time to troubleshoot the issue and find a solution. It is typical for a developer or someone who knows the code or backend of the product, to be the Tier 3 support person.

In some instances, an issue may be so problematic to the point where the product cannot be salvaged and must be replaced. Such extreme problems are also sent to the original developers for in-depth analysis. If it is determined that a problem can be solved, this group is responsible for designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. While not universally used, a fourth level often represents an escalation point beyond the organization. L4 support is generally a hardware or software vendor.

Free Quote? – Contact Us? 

Helpdesk Support Page

Open a support ticket page


MiltonMarketing.com WordPress Premium plan


 

E-Commerce (optional)

Our web experts will install, configure, and setup your on-line e-commerce store. Including products (up to 100), photos, descriptions, options, shipping options, etc.

Shoppify – Shopify is an e-commerce platform that allows individuals and businesses to create their own online stores. It provides a range of tools and features to help users manage their online sales, including website design, shopping cart technology, payment processing, and inventory management.

One of the main advantages of Shopify is its user-friendly interface, making it accessible for people with little to no technical expertise in website development. It’s also highly customizable, allowing users to choose from a variety of templates and to modify them according to their needs. Additionally, Shopify integrates with various third-party apps and services, which can help extend the functionality of the online store.

Shopify operates on a subscription model, offering various plans to cater to different business sizes and needs. This includes options for small businesses just starting out, as well as more comprehensive solutions for larger enterprises.

WooCommerce –WooCommerce is an open-source e-commerce plugin for WordPress, designed for small to large-sized online merchants using WordPress. Launched in 2011, WooCommerce quickly became popular due to its simplicity to install and customize and the market position of WordPress as a content management system.

Key features of WooCommerce include:

1. Integration with WordPress: Being a WordPress plugin, it integrates seamlessly with your existing WordPress site, turning it into a fully functional e-commerce store.

2. Customizability: WooCommerce is highly customizable. There are numerous themes and plugins available, both free and paid, that allow you to customize the look, feel, and functionality of your store.

3. Product Management: It offers extensive options for managing your products, including various types of products (physical, digital, subscriptions, etc.), inventory management, and flexible pricing options.

4. Order Management: WooCommerce provides tools for managing customer orders and shipping, including automated emails, order tracking, and customer account area.

5. Payment Gateways: It supports a variety of payment gateways out of the box, including PayPal, credit cards, and direct bank transfer. More gateways can be added through extensions.

6. Extensions and Plugins: There’s a large ecosystem of plugins and extensions, which means you can add a lot of additional functionalities to your store, such as SEO tools, analytics, marketing integrations, and more.

7. Community and Support: Being open-source and widely used, WooCommerce has a strong community of developers and users. There’s a wealth of tutorials, forums, and third-party support options available.

WooCommerce is particularly well-suited for users who are already familiar with WordPress. If you’re running a blog on WordPress and considering adding an e-commerce component, WooCommerce can be a natural choice due to its integration capabilities. Given your interest in computers and running a blog at miltonmarketing.com, WooCommerce could be a valuable tool for you to explore either for personal use or as a topic for your blog, especially if your site is powered by WordPress.

BigCommerce – Construct an aesthetically pleasing online store utilizing top-tier eCommerce themes and templates in the industry. Our platform offers an unparalleled array of built-in tools, designed to minimize costs and facilitate business growth. Experience the benefits of AMP-enabled stores, scalable data reporting, and seamless integration. With our solution, you have complete ownership and control over your data.

Easy Digital Downloads – Efficiently Market Digital Products Using WordPress. Our platform simplifies the sale of various digital items, including eBooks, WordPress plugins, PDF files, and more. Easy Digital Downloads offers a user-friendly interface and is available at no cost. Begin your journey with us today and enhance your digital product sales experience.

PayPal – PayPal Payments Pro offers a comprehensive payment solution, enabling the acceptance of credit cards, PayPal Credit, and PayPal transactions. This fully customizable platform seamlessly integrates with your shopping cart and provides accessible APIs. It also supports phone-based credit card payments and online invoicing. Additionally, we offer a complimentary Donation button option.

Interac e-transfer – Send Money Anytime, Anywhere. Interac e-Transfer: Easy. Fast. Secure.

Square –Square is a financial services and mobile payment company that offers a wide range of products and services for both individual and business use. For online payments, Square provides several key features:

1. Payment Processing: Square enables businesses to accept online payments through various methods, including credit and debit cards, Square gift cards, Apple Pay, and Google Pay.

2. E-commerce Integration: It can be integrated with popular e-commerce platforms, facilitating easy payments on websites built with tools like WooCommerce, Wix, and others.

3. Invoicing: Square offers the capability to create and send invoices directly to customers, who can then make payments online.

4. Virtual Terminal: This feature allows for the manual entry of payment details on a computer, suitable for phone or mail orders.

5. Security: Square implements robust security measures, including encryption and fraud monitoring, to protect sensitive payment information.

6. Developer Tools: For more tailored solutions, Square provides APIs for developers to create custom online payment systems.

7. No Monthly Fees: Typically, Square charges per transaction rather than a monthly subscription, making it a cost-effective option for many small businesses and entrepreneurs.

Square’s solutions are designed to be user-friendly and cater to various business types, particularly beneficial for small to medium-sized businesses. Its integration with other business tools and straightforward pricing model have made it a popular choice for online payment handling.

Theme maintenance (optional)

Maintaining a WordPress theme is essential, yet it can often be a time-intensive and complex task, especially when it involves code modifications. Our aim is to make this process as smooth and user-friendly as possible.

Let our experts handle it for you. Learn More…

WordPress development (optional)

Looking to install a WordPress plugin or modify your configuration file? We’re here to assist you through every step, ensuring a smooth and hassle-free experience.

We got it covered. ? Learn More…

Database management (optional)

Dealing with permalinks, optimizing MySQL, and correcting connection strings can be challenging tasks. We’re here to make these processes more manageable and less daunting for you.

We can do it for you. Learn More…

Website evaluation (optional)

Ensuring your site is indexed on Google and optimizing your pages can sometimes be perplexing. Luckily, our team of experts is ready to handle all your SEO needs, simplifying the process for you… Learn More…

Administrative updates (optional)

Allow us to take care of the tedious tasks such as optimizing your images using Adobe, WordPress JetPack, or Smush Pro, and setting up redirects. This frees you up to concentrate on managing and growing your business.  Learn More…

WordPress Core (optional)

Encountering issues with your WordPress installation or other core challenges? Our team of skilled WordPress developers is here to provide the expert assistance you need. Learn More…

Cache – Hosting & Domain Name

We handle the setup and installation of your hosting and domain name at www.yourdomainname.com. Additionally, we’ll configure your personalized email address, [email protected], on your devices.

For enhanced security and authenticity, we install and set up an SSL certificate from CloudFlare or your chosen SSL on your website.

Moreover, we are equipped to install and configure any of the following WordPress caches, or any CDN/cache you prefer:

WP Rocket

Cache Enabler

Comet Cache

W3 Total Cache

WP Super Cache

WP Fastest Cache

Hyper Cache

Cloudflare

Our experts can assist you with the following:

1. Choosing the Right Theme: Beginners often struggle with selecting a theme that is both visually appealing and functionally suitable for their needs.

2. Plugin Management: Overloading a site with too many plugins or using incompatible ones can lead to performance issues and security vulnerabilities.

3. Security Concerns: Overlooking basic security measures like regular updates, strong passwords, and security plugins is a common issue.

4. SEO Optimization: Many beginners are not familiar with SEO best practices, impacting their site’s visibility on search engines.

5. Website Speed and Performance: Beginners might not know how to optimize site speed, which is crucial for user experience and SEO.

6. Backup and Restore: Failing to regularly backup their website can leave beginners vulnerable to data loss.

7. Content Management: New users often struggle with organizing content, using categories and tags effectively, and maintaining a consistent posting schedule.

8. Customization Limitations: Beginners may have difficulty customizing themes and plugins due to limited technical skills.

9. Updating WordPress, Themes, and Plugins: Not regularly updating can lead to security issues, but beginners might fear updates could break their site.

10. Understanding Analytics: Overlooking the importance of web analytics is common, yet it’s crucial for understanding audience behavior and site performance.

11. Mobile Optimization: Many beginners do not optimize their site for mobile users, which can negatively impact user experience and SEO.

12. Image Optimization: Beginners often upload large images that slow down their site, not realizing the importance of image optimization.

13. Handling Comments and Spam: Managing comments and filtering out spam can be challenging for new users.

14. SSL Certificate Installation: Beginners might be unaware of the importance of installing an SSL certificate for security and SEO.

15. Website Navigation: Designing a user-friendly navigation menu can be tricky for beginners, affecting the site’s usability.

16. Page Builder Usage: Beginners often have difficulty understanding and effectively using page builders for site design.

17. Post Formatting: New users may struggle with formatting posts in an attractive and readable manner.

18. Integrating Social Media: Effectively integrating social media platforms with a WordPress site can be a challenge.

19. Email Marketing Integration: Setting up and managing email subscriptions and marketing campaigns is often a complex task for beginners.

20. Multilingual and Localization Support: Creating a multilingual website or localizing content can be daunting for those new to WordPress.

Each of these areas represents a learning curve for beginners, but they also offer opportunities for growth and improvement in managing and optimizing a WordPress site.

Our techs support you every step of the way. You focus on your business.


Click the limited time link above for a free website with a back link to our site on all your footer pages.

Starting at $50 CDN per month (temporarily not accepting monthly customers.  Until further notice.)


Cyberattack Disrupts Nationwide Pharmacy Operations, Delays Prescriptions: A Call for Enhanced Cybersecurity in Healthcare

By |Tech News|

A cyberattack has severely disrupted pharmacy operations across the U.S., leading to widespread prescription delays, as reported by Whio. This attack targeted Change Healthcare, a

Understanding the Butterfly Effect in Large Language Models: How Minor Prompt Variations Impact AI Accuracy

By |Tech News|

Understanding the Butterfly Effect in Large Language Models: How Minor Prompt Variations Impact AI Accuracy The susceptibility of Large Language Models (LLMs) like ChatGPT

Connected through code, Choose Your Platform!

About the Author: Bernard Aybout

In the land of bytes and bits, a father of three sits, With a heart for tech and coding kits, in IT he never quits. At Magna's door, he took his stance, in Canada's wide expanse, At Karmax Heavy Stamping - Cosma's dance, he gave his career a chance. With a passion deep for teaching code, to the young minds he showed, The path where digital seeds are sowed, in critical thinking mode. But alas, not all was bright and fair, at Magna's lair, oh despair, Harassment, intimidation, a chilling air, made the workplace hard to bear. Management's maze and morale's dip, made our hero's spirit flip, In a demoralizing grip, his well-being began to slip. So he bid adieu to Magna's scene, from the division not so serene, Yet in tech, his interest keen, continues to inspire and convene.
Go to Top